Our aim is always to provide a high-quality product but if you are not happy with what you receive from us then we will want to put things right by replacing the goods or providing a full refund, so if you are unhappy with the products then please contact us as soon as you can after receiving the goods so we can decide with you what you would like to happen next.
We would ask that you return the materials in their original packaging within 30 days of you receiving them. If you have purchased multiple packages of the same item, please only open one package before you request to return the item as we will not replace other packages that have been opened. Before returning the goods you must re-seal the packages properly and return them in a suitable outer container. If you return the goods damaged or contaminated in any way once opened, then we reserve the right to not refund you.
Please email us with your order number and all other details if you wish to return a product. We will then provide you with the information you need to return the goods. Please wait for us to provide the return service details as we cannot accept the shipping costs if you decide to return the goods by other services.
Once we have received your returned goods we will endeavour to process a refund to you within 7 days. It may take a while for the refund to appear on your credit card statement. You may also request a replacement product.
If you receive an order that has suffered damage, then please email us a photograph straight away so that we can assess what has happened and take appropriate action. Without the evidence of the damage it will be very hard for us to assess what we need to do so please help us to help you.
Please get in touch with us as soon as possible to discus any questions or concerns you have and we will try our best to assist you.